Privacy and GDPR Policy

About me

Last Updated: 10th August 2025.

1. Introduction

Welcome to Scruffy Leadership ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy & GDPR Policy explains how we collect, use, and safeguard your information when you engage with our coaching services and use our website.

By engaging with our services, you agree to the terms of this privacy policy.

2. Data Controller

The data controller for your personal data is:

Ben Coppin

5a Barton Road, Ely, CB7 4HZ

scruffyleadership@gmail.com

3. Information We Collect

We collect personal information that you voluntarily provide to us when you book a session, communicate via email, or fill out a contact form. This information may include:

  • Personal Data: Your name, email address, and address.
  • Administrative Data: Records of our coaching sessions and communications for administrative purposes (e.g., booking management, payment records).
  • Usage Data: Information your browser automatically sends when you visit our website, such as your IP address, browser type, the pages you visit, and the time and date of your visit. We use this data to analyze website traffic and improve our site.

4. How We Use Your Information

We use the information we collect to provide you with a smooth and efficient coaching experience. Specifically, we may use your information to:

  • Schedule and manage your coaching sessions.
  • Respond to your inquiries and communicate with you about our services.
  • Process payments and send invoices.
  • Keep administrative records of our coaching relationship.
  • Analyze website usage to improve our online presence.
  • Comply with legal and regulatory requirements.

5. Legal Basis for Processing Your Personal Data (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it. We typically rely on the following legal bases:

  • Performance of a contract: To provide you with our coaching services, including managing your sessions and processing payments.
  • Legitimate interests: For our own legitimate business interests, such as improving our services and website, and protecting against fraud, provided your data protection rights do not override these interests.
  • Legal obligation: To comply with the law, such as for tax or accounting purposes.

    • 6. Data Retention

    We will retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, and to the extent required by law. For example, we retain financial records for a period required by tax authorities. Your name, address, and email address will be retained as long as our coaching relationship is active, and for a period of up to 2 years thereafter for legal and archival purposes, or until you request that we delete it, whichever comes first.

    7. Data Security

    We use a combination of administrative, technical, and physical measures to help protect your personal information. While we take reasonable steps to secure the data you provide to us, please be aware that no security system is perfect or impenetrable.

    8. Your Data Protection Rights Under GDPR

    If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We will take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

    • The right to access, update or delete the information we have on you.
    • The right of rectification. You can have your information corrected if it is inaccurate or incomplete.
    • The right to object to our processing of your personal data.
    • The right of restriction. You can request that we restrict the processing of your information.
    • The right to data portability. You can request a copy of the information we have on you in a structured, machine-readable format.
    • The right to withdraw consent. You can withdraw your consent at any time where we relied on your consent to process your information.
    • The right to lodge a complaint with a Data Protection Authority if you have concerns about our data handling.
    • To exercise any of these rights, please contact us at scruffyleadership@gmail.com.

    9. Cookies

    We may use cookies on our website to enhance your Browse experience. Cookies are small files stored on your device that help us understand how you use our site and remember your preferences. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. You are advised to review this policy periodically for any changes.

    11. Contact Us

    If you have any questions about this Privacy Policy, please contact us by email: scruffyleadership@gmail.com.